Get in Touch With Us
If you have a question about our reviews of casinos not on GamStop, spotted something that needs updating, or want to raise a concern about safer gambling, this is the page to use. We read every message that comes in and reply properly rather than sending a template.
The Best Way to Reach Us
Email is the quickest and most reliable route to our editorial team. Send your message to [email protected] and include a short summary of what your enquiry is about — this helps us route it to the right person and answer you sooner. We aim to respond within two working days, though this can stretch slightly during busier periods.
We do not operate a live chat or phone line for reader enquiries. If you have seen contact details for a specific casino operator on one of our pages, those belong to the casino itself, not to Non Gamstop Casinos — we are an independent research and comparison site, not a gambling operator.
What Readers Usually Contact Us About
- Questions about a review or comparison — If something in our coverage of a casino, bonus offer or payment method on our list of the best non GamStop casinos is unclear, ask us directly and we will clarify.
- Corrections — Terms, wagering requirements, minimum deposits and licensing details change often. If you believe something we have published is out of date, tell us what you found and where, and we will check it against current sources.
- Content suggestions — If there's a topic around non UK casinos, payments, or sports betting you'd like us to cover in more depth, we're open to hearing it.
- Safer gambling concerns — If you, or someone you know, is struggling with gambling, please say so in your message. We will point you towards independent support such as GamCare, and can explain how self-exclusion, deposit limits or GAMSTOP exclusion periods work.
- General feedback — Positive or critical, we read it. Feedback genuinely shapes what we prioritise covering next.
What This Site Can and Cannot Help With
We can explain how casino bonuses, wagering requirements, withdrawal processing times and payment methods generally work at operators covering British customers. We can also clarify the distinction between sites licensed by the UK Gambling Commission and those operating under overseas licences, such as Curaçao, which is relevant to every casino not on GamStop that we cover.
We cannot resolve individual account disputes, process withdrawals, or intervene in a complaint you have with a specific operator. Casino complaints procedures sit with the casino itself and, where applicable, its licensing authority. We can point you towards the general process for raising a dispute, but we are not a party to it and cannot act on your behalf.
We also cannot provide financial, legal or medical advice. If your message touches on any of these areas, we will direct you to an appropriate independent body rather than attempt to advise you ourselves.
A Note on Accuracy and Independence
Our reviews and comparisons are researched independently. Where we cover offers such as welcome bonuses, free spins or deposit matches from operators, we describe the terms as published by the operator at the time of research, dated where relevant, and we distinguish confirmed detail from casino advertising. If you find a discrepancy between what we've written and what an operator currently states, please tell us — offer terms and licensing arrangements can change without much notice, and reader reports help us keep pages current.
Some of the casinos featured on benodet-tourism.co.uk pay us a commission if a reader signs up through our site. This never determines how a casino is ranked or reviewed; our editorial ratings reflect our own research into terms, payments and player protections, not commercial arrangements.
Before You Get in Touch
A few checks that might save you a message:
- If your question relates to a specific offer's terms — such as maximum bonus bets, wagering requirements or bonus expiry dates — check the operator's own terms page first, since these are set by the casino and can change.
- If you're asking about withdrawal limits, KYC checks or a payment issue, have your account details ready when you contact the operator directly, as we cannot access account-level information.
- If you're concerned about your own or someone else's gambling, GamCare and GAMSTOP both offer free, confidential support independently of any casino or comparison site.
Whatever the reason for writing in, thank you for taking the time. We would rather answer a genuine question properly than rush a reply, so please bear with us if a full response takes a day or two.